Fulfillment Policy

Last updated: June 29, 2026

At Tea Tribe, we take great pride in offering high-quality tea products that are carefully selected and packaged to ensure the best possible experience for our customers. Our fulfillment policy is designed to ensure that you receive your order quickly and efficiently, while also providing clear guidelines for our operations.

No refunds

We do not offer refunds on any products purchased from our online store. All sales are final, so please make sure to carefully review your order before submitting it. If you have any questions about a product or need assistance placing an order, please contact us and we'll be happy to assist you.

No cancellations

Once an order has been placed, it cannot be cancelled or modified. This is because our order fulfillment process begins immediately after an order is received, and it would not be possible to make changes or stop the shipment once it has been initiated.

No exchanges

We do not offer exchanges on any products purchased from our online store. If you receive a damaged or defective product, please contact us and we'll be happy to assist you with a resolution.

Shipping

All orders will be shipped within 2 weeks via standard mail service. Once your order has been shipped, you will receive an email confirmation with tracking information. Please note that delivery times may vary depending on your location and shipping method.

We appreciate your business and are committed to providing you with the best possible shopping experience. If you have any questions or concerns about our fulfillment policy, please don't hesitate to contact us.